Terms of Service

OVERVIEW

Oldpawz is operated by ELYCHARM LTD. In these terms, "we", "us" and "our" refer to ELYCHARM LTD, trading as Oldpawz.

Principal office and mailing address: 20–22 Wenlock Road, London, N1 7GU, United Kingdom.

Website: www.oldpawz.com
Email: support@oldpawz.com

These terms explain the conditions for using our website and purchasing from us. Our store uses Shopify's e-commerce platform. ELYCHARM LTD is the seller of products purchased from Oldpawz.

SECTION 1 - AGE AND ELIGIBILITY

You must be at least 18 years old and legally able to enter into a purchase contract to place an order. By ordering, you confirm that you meet these requirements and are authorized to use the payment method provided.

SECTION 2 - ORDERS AND CUSTOMER INFORMATION

Please check your items, sizes, delivery address and contact details before submitting an order. You must provide accurate and current information so that we can process your purchase and contact you about it.

We may be unable to fulfil an order because an item is unavailable, payment cannot be authorized, delivery is not possible, or there are reasonable grounds to suspect fraud. If this happens, we will notify you and refund any payment taken for the unfulfilled items. This does not remove any rights you have where a binding contract has already been formed.

If we discover a material pricing or product information error affecting your order, we will contact you to explain it and agree on the next steps. We will not increase the price of an existing order without your agreement.

SECTION 3 - PRICES, PAYMENTS AND CUSTOMS DUTIES

The checkout shows your order total, applicable delivery charges and the currency in which you will be charged. Please review these details before paying. Available payment methods are shown at checkout.

Customs duties are included in your order total. You will not need to pay additional customs duties upon delivery. If a carrier requests a customs-duty payment, contact us with the notice so we can resolve it.

Prices and promotions may change for future purchases. Changes do not retrospectively alter the agreed price of an existing order.

SECTION 4 - PRODUCT INFORMATION AND SIZING

Refer to each product page for its description, available sizes and any measurement information. Sizing can differ between styles. Contact us before ordering if you need help interpreting the available information.

Screen settings may affect how colors appear. This does not affect your right to receive goods that match their description and meet applicable legal standards.

SECTION 5 - SHIPPING AND DELIVERY

Order processing takes 1-2 days. Delivery estimates are separate from processing time and vary by destination. Please review the delivery information provided before placing your order.

Shipping is free on orders of US$49 or more. Shipping charges for orders below this amount are shown at checkout.

Customs processing, carrier disruption and public holidays can affect delivery estimates. If an order is delayed, lost or damaged in transit, contact us. We will assist and provide any remedy required by applicable law; handing a parcel to our carrier does not by itself end our delivery obligations.

You can check shipment progress on our Track Order page.

SECTION 6 - CANCELLING OR CHANGING AN ORDER

You may cancel your order or change your shipping address before it ships. Email support@oldpawz.com as soon as possible with your order number and the requested change.

After dispatch, we may no longer be able to change the delivery address or stop the parcel. This does not affect any cancellation or return rights that continue after dispatch under applicable law.

SECTION 7 - RETURNS AND REFUNDS

You may request a return within 14 days of delivery. Under our voluntary returns policy, non-faulty items must be unworn, unwashed and in their original condition, with tags and packaging intact. Sale and promotional items are excluded from voluntary change-of-mind returns. These restrictions do not override statutory cancellation rights or remedies for faulty goods.

We offer refunds rather than voluntary size, color or style exchanges. This does not restrict a statutory right to repair, replacement or another remedy.

Customers pay return shipping for non-quality-related returns, subject to applicable law. We do not charge return handling, processing or restocking fees. We cover necessary shipping costs to resolve confirmed quality issues, incorrect items or missing items. Original delivery charges are not refunded under our voluntary policy, except where the law requires reimbursement.

Contact support@oldpawz.com for the return address and instructions. The business contact address above is not necessarily the parcel return address. Prior approval is not required to exercise a statutory right of cancellation.

Approved refunds are issued to the original payment method within 7 business days after receipt and inspection, or sooner where required by law. An inspection will not be used to extend a statutory refund deadline. Your payment provider may take additional time to display the credit.

SECTION 8 - STATUTORY CONSUMER RIGHTS

Nothing in these terms or our other policies excludes mandatory consumer rights. Where UK distance-selling cancellation rights apply, you may notify us of cancellation within 14 days after delivery without giving a reason, and then have a further 14 days to send the goods back.

For a qualifying cancellation of your entire order, we refund the purchase price and the cost of our least expensive standard delivery option. Additional charges for an upgraded delivery service need not be reimbursed. We make refunds within the applicable legal deadline and may withhold reimbursement only where legally permitted while awaiting the goods or evidence of return.

Sale items retain statutory protection. Original packaging or tags are not blanket conditions for exercising statutory cancellation rights. A deduction for diminished value may apply only where legally permitted because handling went beyond what was necessary to establish the goods' nature, characteristics and functioning.

Legal exceptions may apply, including goods supplied sealed that are unsuitable for return for genuine health or hygiene reasons once unsealed after delivery. This is not an automatic exclusion for all products, and it does not remove rights relating to faulty or misdescribed goods.

Customers in other countries retain any mandatory protections that apply to their purchase, including rights that are more favorable than our voluntary policy.

SECTION 9 - WEBSITE USE AND INTELLECTUAL PROPERTY

You must not use this website for unlawful activity, payment fraud, harassment, impersonation, distributing malicious code, unauthorized access or infringement of another person's rights.

Website content may belong to us or third-party rights holders. You may use it to browse and make personal purchases. Commercial reuse requires permission from the relevant rights holder, except where permitted by law.

We may restrict access where reasonably necessary to address misuse or security risks. This does not cancel valid refund obligations or remove rights relating to purchases already made.

SECTION 10 - PRIVACY AND THIRD-PARTY SERVICES

Our Privacy Policy explains how personal information is collected and used. Please review it before submitting personal information. These terms do not constitute consent to marketing or override privacy choices.

Our website may link to or use third-party services, including payment and tracking services. Their own terms and privacy notices may apply to their services. Their involvement does not remove our responsibilities as your seller.

SECTION 11 - REVIEWS AND FEEDBACK

If you submit a review for public display, you permit us to display it in connection with the relevant product or service. Reviews must reflect your genuine experience and must not infringe anyone else's rights or disclose another person's private information.

We may moderate unlawful, abusive, fraudulent or irrelevant submissions, but will not change a review's meaning or remove it merely because it is negative.

SECTION 12 - OUR RESPONSIBILITY

We are responsible for meeting our contractual and legal obligations. Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

We do not promise uninterrupted website availability. If a technical problem affects an order or payment, contact us so we can investigate. Website availability limitations do not remove your rights concerning goods purchased or amounts owed to you.

SECTION 13 - COMPLAINTS AND APPLICABLE LAW

Please send complaints to support@oldpawz.com with your order details and a description of the issue. We will review the matter and work with you toward a resolution.

Applicable law and the courts competent to hear a dispute are determined by the relevant legal rules. These terms do not impose exclusive foreign jurisdiction, mandatory arbitration or a waiver of any mandatory right to use your local courts or rely on consumer protections in your country of residence.

SECTION 14 - CHANGES TO THESE TERMS

We may update these terms for future purchases or website use. Changes will not retrospectively reduce rights attached to orders already placed. Where legally required, we will give notice of material changes. If a provision is unenforceable, the remaining terms continue to apply to the extent permitted by law.

SECTION 15 - CONTACT INFORMATION

ELYCHARM LTD, trading as Oldpawz
20–22 Wenlock Road, London, N1 7GU, United Kingdom
Email: support@oldpawz.com